Difficult conversations
The conversation you have been putting off is costing more than the conversation itself would. This is how to have it well.
What you will take from this course
You will be able to open a difficult conversation without triggering a defence, stay in it when it gets uncomfortable, and repair it if it goes wrong.
The lessons
Lesson 1 of 5
The conversation you are avoiding
Name it, and count what the avoidance is actually costing.
Lesson 2 of 5
Separating the person from the problem
Why most difficult conversations fail in the first fifteen seconds.
Lesson 3 of 5
Opening lines that do not start a fight
Four openings that work, and the one that reliably does not.
Lesson 4 of 5
When you are the one being told
Taking difficult feedback without defending, and what to do in the twenty minutes afterwards.
Lesson 5 of 5
What to do when it goes wrong anyway
Repair is a skill, and it is more useful than getting it right first time.
Which plans include it
Lesson content for Difficult conversations is included with Free, Premium, Premium Plus and PiViva Coach Package. You can also buy this course on its own for £2.99.