PiViva Terms of Service

Version 2026-10-22, published 22 October 2026 at 09:32.

Version 2.04. Effective from 22 October 2026.

These Terms are the agreement between you and PiViva Ltd when you use PiViva. The short version comes first. The full Terms follow, and where the two differ, the full Terms are the ones that count.

The short version

PiViva is for adults living in the United Kingdom. You must be 18 or over, and the account must be yours alone.
PiViva is coaching and personal development. It is not therapy, medical care or an emergency service.
Viv is an AI. Viv can be wrong. Please use your own judgement, especially on anything important.
What you create is yours. You let us store and process it only to run PiViva for you.
Coaches are independent. We introduce you. Any sessions and payment are arranged between you and the coach.
During the beta, every plan is free until 1 January 2027. A paid plan needs your card at sign-up, but nothing is charged until 9am on 1 January 2027. We email you on 14 December 2026 with the date and amount of your first payment, and you can cancel before then without paying anything (section 9.7).
The Founding 314 club. The first 314 members who choose a year of Premium have Premium Plus at no extra cost for their first year. After that, the plan carries on as Premium annual, at the Premium price then. Places are limited, and you can't combine it with a discount code (section 9.8).
Paid plans renew until you cancel. You can cancel at any time in the app, and you keep access to the end of the period you have paid for.
From 1 January 2027, you choose when a new plan starts: straight away, or in 14 days with nothing charged until then. Either way you have 14 days to change your mind, and your other consumer rights always apply.
You can delete your account at any time. Deletion is immediate and can't be undone.
If you are struggling: Samaritans, free, on 116 123 at any time, or 999 in an emergency.

1. About these Terms

These Terms apply to your use of PiViva, on the web and on mobile, including the coaching tools, the AI companion Viv, Report Room, the learning library and the PiViva Coach Directory (the "Service"). The Service is provided by PiViva Ltd, a company registered in England and Wales under company number 17357455, with its registered office at 60 High Street, Wimbledon, London, SW19 5EE ("PiViva", "we", "us").

By creating an account, you agree to these Terms. We record which version you accepted and when.

Our Privacy Notice explains how we handle your personal data. Please read it too. It sits alongside these Terms and describes what we do with your data.

2. Words we use

"Your content" means anything you create, write or upload in the Service.
"Coach" means an independent professional listed in the PiViva Coach Directory.
"Minor" means anyone under 18.

3. Who can use PiViva

3.1 Age

You must be 18 or over to create an account and use PiViva.

3.2 Where you live

PiViva is currently open to people who live in the United Kingdom. We ask where you live when you sign up.

3.3 What you confirm

When you create an account, you confirm that you are 18 or over, that you live in the United Kingdom, that the date of birth you have given us is correct, and that the account is for you and nobody else.

3.4 No accounts for children

PiViva is not designed or offered for anyone under 18. A parent or guardian may not create an account for a child, and you must not let anyone under 18 use your account. Coaches in the directory are not engaged by PiViva to work with children or young people.

3.5 If we think an account belongs to someone under 18

This can come to our attention from the date of birth given at sign-up or changed in Settings, from something said in the Service, including to Viv, from a report made to us, or from our own checks.

If it does, we pause the account straight away while we look into it, and we may ask you to confirm your age. To ask us to lift a pause, write to safeguarding@piviva.com. We aim to reply within two working days.

While the account is paused, any subscription on it stops renewing. Nothing more is charged, and nothing is refunded for the time it is paused.

There are three ways a pause can end.

You confirm that you are 18 or over. We lift the pause and everything carries on. If your paid period ended while the account was paused, your plan will have ended too, and you can choose a plan again.
You do not show us that you are 18 or over. The account stays suspended. Nothing is refunded, and your subscription does not renew. If the age question is still open 90 days after we tell you the account is staying suspended, we close the account and delete what is in it, as our Privacy Notice explains, again with no refund.
We have evidence that you are under 18. We close the account and delete what is in it, and we refund everything paid on that account in the previous 12 months, with no cancellation fee. Evidence means contact from a parent or guardian about the account, a document showing your date of birth, or a report from a professional such as a school, a social worker or the police. Saying you are under 18 is not evidence by itself. If evidence reaches us while a suspended account is still open, we treat it in this way.

Nothing in these Terms limits any right a person under 18, or their parent or guardian, has under the law on contracts made by minors.

If you believe an account belongs to someone under 18, write to safeguarding@piviva.com.

4. Your account

Keep your sign-in details to yourself. You are responsible for what happens under your account.
If you think someone else has got into your account, tell us straight away at support@piviva.com.
You can switch on two-step verification in Settings. We recommend it.
You can delete your account at any time from Settings. Deletion is immediate and can't be undone, so export anything you want to keep first. Deleting your account also cancels any subscription on it (see section 9.5 on refunds). We email you at the address on the account to confirm the deletion, with a credit note attached if a refund is due.

5. The Service

PiViva gives you a set of structured self-coaching tools, the AI companion Viv, Report Room for reports you have had prepared elsewhere, a learning library, and a directory of independent coaches. What is included depends on your plan.

We will keep developing PiViva, so features will be added, changed and sometimes removed. We will act reasonably, and we will give you reasonable notice of any change that materially affects what you are paying for. If we remove a feature you subscribed for, section 9.5 sets out what happens.

6. Viv

Viv is an artificial intelligence. Viv is not a person, a coach, a therapist, a counsellor or a medical professional. We say so at the top of every conversation.
Viv can be inaccurate, can miss things, and can be out of date with your account. Use your own judgement, and don't rely on Viv as your only source of guidance on anything important.
Viv doesn't diagnose, and doesn't give medical, legal or financial advice.
Viv reads your tools only if you switch that on, and you can switch it off at any time in Settings. Viv can read your Report Room reports because you agree to that for each report when you upload it. The Privacy Notice explains exactly what Viv can read in each case.
Viv can read. Viv can't create, change, delete or move anything in your account.
You choose whether Viv is presented to you as Vivienne, Vivian or Viv. That changes the name and voice only.
There is a fair-use limit on how many messages you can send Viv each month, which depends on your plan. We tell you when you are getting close.

7. Report Room

Report Room is for occupational and personality reports, such as psychometric profiles, leadership assessments and earlier coaching reports. Please don't upload medical or clinical records.

Your consent for each report. Before you upload a report, you agree to PiViva storing it and using AI to read and analyse it for you, including Viv reading it and talking it through with you. If you don't want a report read by AI, please don't upload it.
What you are entitled to upload. You confirm that you are entitled to hold and upload each report. Reports often contain other people's views of you, and you are responsible for uploading them only for your own development and for sharing with your own coach.
Your allowance. Your plan sets how many reports you can upload each month. An upload counts when you make it, so deleting a report doesn't give the upload back.
Deleting a report removes it and everything made from it, including its readings and any shares with a coach.
Readings are produced by AI. They can be wrong or incomplete, and they are no substitute for a debrief with a qualified practitioner.

8. Coaches

Coaches in the directory are independent professionals. They are not our employees or agents. We introduce you, and we are not a party to any coaching relationship between you.
We check each coach's qualifications, insurance and declarations before listing them.
A coach connects with you by accepting your request. After that, you can share tools, entries, reports and readings with them, one item at a time. For a report, a coach can see its reading and preview the file, but can't download it.
What you share is always your choice. You can stop sharing any item at any time, and the coach loses access straight away. Stopping can't undo what a coach has already read.
Any coaching sessions, and any payment for them, are arranged directly between you and the coach, outside PiViva. The coach sets their own terms, fees and cancellation policy. We don't take or hold session fees and can't refund them.
Each coach is responsible for their own advice, conduct and service. We don't guarantee any outcome from working with a coach.

9. Subscriptions, billing and cancelling

9.1 How subscriptions work

Some or all of the Service needs a paid plan. Plans and prices are shown before you buy. Every price includes VAT at 20%, and we send you a VAT invoice for every payment.
Plans are paid in advance, monthly or annually, through Stripe. By subscribing, you authorise us to charge your payment method at the start of each period until you cancel.
We give you reasonable notice before a price changes, and a new price never applies to a period you have already paid for.
We remind you before an annual plan renews. If you have a free period, such as the beta (section 9.7), we email you before it ends with the date and amount of your first payment.
If a payment fails, we tell you and give you time to put it right before your access is reduced.
If you move to a higher plan part way through a period, the difference is worked out for the days left. We show you the amount charged today, and nothing changes until you confirm and pay.
If you move to a lower plan, the change takes effect at your next renewal date and nothing is charged today. We show you the new plan, its price and the date it starts before you confirm.
If you switch from monthly to annual billing, the annual payment is taken when you confirm, less the unused part of your current month. We show you the amount before you confirm, and the switch is treated as a new plan for the 14-day right to cancel (section 9.3).

9.2 Your rights by law

Nothing in these Terms takes away your legal rights as a consumer. Two are especially relevant.

The Consumer Contracts Regulations 2013 give you 14 days to cancel a new contract, from the day you enter it. Where you ask for the Service to start straight away, you pay for what you have had if you then cancel, as section 9.3 explains.
The Consumer Rights Act 2015 requires the Service to be of satisfactory quality, fit for purpose and as described. If it isn't, you are entitled to have it put right or, if we can't, to a price reduction or refund. This right lasts well beyond 14 days, and nothing you agree to when you buy affects it.

9.3 The 14-day right to cancel

During the beta, until 31 December 2026, section 9.7 applies instead of this section. From 1 January 2027, when you subscribe to a new plan, you choose one of two options before you pay. Neither is chosen for you, and you can't continue until you have chosen one.

Start straight away. You confirm: "I want my access to start straight away. I understand that if I cancel within 14 days, I pay for the days I have had." Your plan starts as soon as you pay. If you cancel within 14 days, your plan ends at once and we refund what you paid, less a charge in proportion to the time you had access.
Start in 14 days. You confirm: "I do not want my access to start straight away. I understand that it starts on [the date shown], that I can cancel before then without paying anything, and that if I do not cancel, the first payment is taken and my plan starts on that day." Nothing is charged before that date, and until then you have the free plan. You can cancel before then without paying anything, or start sooner at any time with "Start my plan now", which takes the full first payment then. You can't change to a different plan until your plan has started; to choose another, cancel this one and choose again.

When you switch from monthly to annual billing, you confirm the same "straight away" words, and the 14 days run from the switch.

We email you to confirm your plan, its price and the choice you made, in the words you saw.

9.4 How to cancel

In the app, with "Cancel subscription" under Subscription in Settings. It takes no more steps than subscribing did, and before you confirm, it tells you when your plan ends and any refund.
By emailing support@piviva.com.

The billing portal linked from your account is for your payment details and invoices. Cancelling is done in the app or by email, so that you always see your refund before you confirm.

When you cancel in the app, we email you to confirm straight away. When you cancel by email, we confirm by email within one working day. If you haven't had a confirmation, please assume the cancellation hasn't gone through and let us know.

When you cancel, no further payments are taken, and you keep access until the end of the period you have paid for. The exceptions are in section 9.5: a plan that has not started yet, and a plan cancelled within 14 days of starting it straight away, end when you cancel. A beta plan cancelled before 1 January 2027 stays until 31 December 2026 and is never charged (section 9.7).

9.5 Refunds

Where a refund is due, we send you a credit note with your confirmation email. It shows what is refunded and the VAT on it, and the money goes back to the payment method you used, normally within 5 to 10 working days.

You cancel a new plan before its start date. What you get back: Nothing has been charged, so there is nothing to refund. The plan does not start.
You joined during the beta and cancel before 9am on 1 January 2027. What you get back: Nothing has been charged, so there is nothing to refund. You keep the plan until 31 December 2026, then move to Free.
You joined during the beta and cancel within 14 days of your first payment on 1 January 2027. What you get back: What you paid, less a charge in proportion to the time since 1 January. The plan ends when you cancel. This is our own promise, in addition to your legal rights (section 9.7).
You cancel, or delete your account, within 14 days of starting a new plan straight away. What you get back: What you paid, less a charge in proportion to the time you had access. The plan ends when you cancel or delete. If you paid more than once in those 14 days, for example for an upgrade, each payment is refunded in the same way.
You cancel within 14 days of switching from monthly to annual billing. What you get back: The annual payment, less a charge in proportion to the time you had access since the switch. The plan ends when you cancel.
You cancel, or delete your account, after 14 days. What you get back: No refund of the current period. With a cancellation, access continues to the end of it and nothing more is charged.
We close your account because we have evidence it belongs to someone under 18. What you get back: A full refund of everything paid in the previous 12 months, with no cancellation fee.
Your account stays suspended because you have not shown us you are 18 or over. What you get back: No refund. Your subscription does not renew, and the account is closed after 90 days (section 3.5).
We pause your account while we check your age, and you are 18 or over. What you get back: No refund for the paused period. Your subscription stops renewing while the account is paused; once the pause is lifted, it carries on if your paid period has not ended.
We move you to a plan we give you at no charge. What you get back: A refund of the unused part of the paid period, with a credit note.
We suspend or close your account because you broke these Terms. What you get back: No refund of the current period.
We stop providing the Service, or remove a feature you subscribed for. What you get back: A refund of the unused part of the period.
The Service isn't as described and we can't put it right. What you get back: A price reduction or refund, under the Consumer Rights Act.
A significant outage. What you get back: Looked at case by case. Where a paid feature was unavailable for a material part of a billing period, we offer a credit or partial refund.
You forgot to cancel an annual plan. What you get back: Get in touch. If it has only just renewed and you haven't used PiViva since, we will refund it.

9.6 One-off purchases

Some things can be bought once rather than by subscription: access to a single tool, an audio track, a course or a bundle of courses, extra audio storage, or an extra bundle of report documents. They are supplied as soon as you pay, so before paying you confirm: "I want this straight away, and I understand that I lose my right to cancel once it has been supplied." Once it is supplied, the 14-day right to cancel ends for that purchase. Your rights if it is faulty or not as described are not affected. We email you to confirm each purchase, and you get a VAT invoice for it.

One-off purchases aren't refunded when you cancel a subscription, and they stay yours while your account is open.

9.7 The beta: every plan free until 1 January 2027

In short. PiViva's beta runs until 31 December 2026, and every plan is free until then. If you choose a paid plan, you give your card details when you join, but nothing is taken until 9am on 1 January 2027. You can change plan or cancel before then and pay nothing. Free needs no card and stays free.

Who this applies to. Anyone who joins as a member before 1 January 2027. From 1 January 2027 the rest of section 9 applies to you as it does to everyone. It does not apply to coach plans, which are covered by the Coach Agreement.
Choosing a paid plan. You choose Premium or Premium Plus, monthly or annual, and give your card details on Stripe's secure payment page. Nothing is charged, and your plan starts straight away.
What you confirm. Before you join, you confirm: "I want my plan to start straight away. I understand that nothing is charged until 9am on 1 January 2027, that I can cancel before then without paying anything, and that if I do not cancel, my first payment is taken then." We email you to confirm your plan, the date and amount of your first payment, and the words you confirmed.
Your first payment. On 1 January 2027, from 9am UK time, we take your first payment, at the normal price including VAT, for the plan and billing period you hold on that day. In the Founding 314 club, that is the Premium annual price (section 9.8). After that, your plan renews monthly or annually until you cancel, as section 9.1 explains.
Changing or cancelling before 1 January 2027. You can move to another plan, or to Free, or cancel, at any time in Settings under Subscription, or by emailing support@piviva.com, with nothing to pay. If you cancel, you keep your plan until 31 December 2026 and then move to Free. If you change plan, your first payment is for the plan you hold on 1 January 2027.
Your reminder. On 14 December 2026 we email you with the date of your first payment, the amount, how often you will pay after that, and how to cancel before it is taken.
Free. Free needs no card and is never charged. If you move from Free to a paid plan during the beta, these same points apply.
The Founding 314 club. If you join the Founding 314 club during the beta, you have Premium Plus at no extra cost from the day you join until 31 December 2027. Your first payment, on 1 January 2027, is for a year of Premium. Section 9.8 has the full details.
Your 14 days. You have two separate protections:
By law, you can cancel within 14 days of the day you join (section 9.2). Because nothing is charged during the beta, cancelling in that time costs nothing.
Our own promise: if you cancel within 14 days of your first payment, that is by 14 January 2027, we refund what you paid less a charge in proportion to the time since 1 January. Annual plans are refunded the same way. This is in addition to your legal rights, and your rights if the Service is not as described are not affected.

9.8 The Founding 314 club

In short. The first 314 members who choose a year of Premium have Premium Plus for their first year at no extra cost. You pay the Premium annual price. When that year ends, your plan carries on as Premium annual, at the Premium annual price then in force. There are 314 places, and a place that has been given is never given back.

Who can join. Any member who chooses Premium, billed annually, while places remain. You can join when you first choose a paid plan, when you move up from Free, or when you switch from monthly Premium to annual Premium. You can't join from Premium Plus, monthly or annual, or if you have been in the club before. Coaches can't join.
Not with a code. The club can't be combined with a discount or promotion code. If you use a code, you get the code's discount instead of the club.
How you know. Before you confirm, the app tells you whether you are eligible. We don't show how many places are left, and the offer comes off the Pricing page once all 314 places have been given. If the last place is given in the moment between that message and your confirmation, you have the plan you chose, Premium annual, at its normal price, and your Billing page shows which plan you are on.
What you get. Premium Plus at no extra cost, billed annually, while you pay the Premium annual price.
If you join during the beta, you have Premium Plus from the day you join until 31 December 2027. Your first payment, on 1 January 2027, is for a year of Premium (section 9.7).
If you join from 1 January 2027, you have Premium Plus from the day you pay for your year until the day before it renews.
When your first year ends. Your plan moves to Premium, billed annually, on its own, at the Premium annual price in force on that day, and then renews each year until you cancel (section 9.1). Before that renewal we remind you of its date, that your plan becomes Premium, and the price.
Changing plan. You can change plan at any time, as section 9.1 explains, but any change away from Premium Plus billed annually ends the club for good. The app warns you before you confirm. During the beta, a change takes effect straight away. Once you have paid for your year, a move to a lower plan or to monthly billing takes effect at your renewal date, so you keep Premium Plus until then, and from that date you have the plan you chose instead of Premium annual.
When the club ends. It ends for good when you change away from Premium Plus billed annually, as above; when a cancellation, or a move to Free, takes effect; when you delete your account; or when your first year ends and your plan moves to Premium. If you cancel and then undo the cancellation before it takes effect, you stay in the club.
Places are never given back. The 314 places are counted as they are given. A place stays used when the club ends, for any reason, and it can't be given to you again.
Your 14 days. The club doesn't change your right to cancel (sections 9.2, 9.3 and 9.7). Any refund is worked out on what you actually paid.

10. Your content

You own your content.
You give us permission to host, store, process and display your content only for the purpose of providing the Service to you, including sending it to our AI provider where a feature needs it, as the Privacy Notice explains.
We don't use your content to train AI models, and neither does our AI provider.
You can export or delete your content at any time.
You are responsible for your content, including anything about another person.

11. Using PiViva responsibly

11.1 What you must not do

Use PiViva for anything unlawful, or in a way that infringes anyone else's rights.
Give false information about who you are, how old you are or where you live.
Share your account, or let anyone else use it.
Try to get into another person's account, a coach's information, or any part of the system that isn't yours.
Reverse engineer, scrape, overload or interfere with the Service, or get round any access control, limit or check.
Introduce anything malicious, or use PiViva to spread it.
Resell or commercially exploit access to PiViva without our written agreement.

11.2 Content

You must not upload, write or share content that:

is abusive or hateful, or meant to harass, threaten or humiliate someone;
sexualises children in any way. We report this to the authorities;
encourages someone else towards suicide, self-harm or disordered eating, or gives instructions for them;
infringes someone else's copyright, trade mark or other rights; or
contains someone else's personal information that you have no right to share.

11.3 Using Viv

Viv runs on AI models provided by Anthropic, and their usage rules apply to how PiViva is used. You must not use Viv to:

create content that sexualises children, or any other unlawful content;
produce material meant to deceive, defraud or manipulate other people;
get instructions for harming yourself or anyone else;
extract Viv's instructions, or push Viv to behave outside the limits we have set, which are there to keep people safe; or
automate access to the AI model, or use PiViva as a route to a general-purpose AI service.

11.4 Talking about difficult things

You can always write about what is true for you. That includes being in pain, wanting to die, self-harm, and abuse you have suffered. PiViva is a place to reflect, and none of section 11 stops you doing that.

11.5 If these rules are broken

Usually we will tell you what the problem is and ask you to stop. If a breach is serious, or waiting would put someone at risk, we may suspend or close your account without notice. We will tell you why, unless doing so would put someone at risk. Where content is unlawful, we may report it to the police or another authority.

12. Health, safety and crisis support

PiViva is a coaching and personal development service. It is not a clinical, therapeutic or emergency service, and it is no substitute for medical advice, diagnosis, therapy or the emergency services. Nobody watches conversations as they happen, and we can't step in during an emergency.

Every message to Viv is checked for signs that the person writing may be at risk of serious harm. If something is flagged, you are shown where to get help straight away, and a member of our team reviews it, usually within two working days. We will never close or restrict your account because you have told us you are struggling.

If you are in crisis: call Samaritans free on 116 123, at any time, or call 999 in an emergency.

13. Our intellectual property

PiViva, including its name, the design of the tools, Viv and the software behind it, belongs to us or is licensed to us. You may use it as part of the Service. Nothing in these Terms gives you any other right to use our name or brand.

14. Reporting content that infringes your rights

If you believe something in PiViva infringes your rights, write to legal@piviva.com and include:

your name and how to contact you;
what right you hold, and enough to show you hold it;
what the material is, and where you believe it is;
a statement that you believe in good faith the use is not authorised; and
a statement that the information you have given is accurate.

We will acknowledge your notice within 2 working days, assess it within 10, and tell you the outcome within 20. If it is well founded, we will remove or disable access to the material and tell the person who uploaded it, unless the law prevents us.

Members' documents are private, and we don't search through them on the strength of a general description. We only disclose who uploaded something when a valid court order requires it.

If we have removed something of yours and you think we got it wrong, write to legal@piviva.com and we will look at it again.

15. What we are responsible for

The Service is provided as it is and as available. As far as the law allows, we don't promise that it, or anything Viv or Report Room produces, will be accurate, complete or suitable for a particular purpose.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law of England and Wales doesn't allow us to exclude or limit. Nothing in these Terms affects your legal rights as a consumer.

Subject to that, our total liability to you in connection with these Terms, however it arises, is limited to the greater of £100 and what you paid us in the 12 months before the event that led to the claim. We are not liable for loss that was not reasonably foreseeable, or for loss of profit, business or opportunity.

We are not responsible for the advice, conduct or service of any coach you work with. Each coach carries their own professional indemnity insurance.

16. Suspending or closing an account

We may suspend or close your account, with notice where that is reasonably practicable, if you break these Terms, if the law requires it, or if we reasonably believe your account puts PiViva, another person, or the safe running of Viv at risk.
Giving false information about your age, or letting someone under 18 use your account, is a reason for suspension or closure without notice.
You can stop using PiViva and delete your account at any time.
The parts of these Terms that by their nature should continue after your account ends, including sections 13 and 15, continue.

17. Complaints

If something has gone wrong, please tell us. We will confirm we have your complaint within five working days, look into it properly, and give you an answer within 30 days. If we need longer, we will tell you why and when you will hear from us.

The Service: something doesn't work, you were charged wrongly, or Viv said something that troubled you. Where to write: complaints@piviva.com.
How we have handled your personal data. Where to write: privacy@piviva.com.
A coach you found through our directory. Where to write: complaints@piviva.com.
Something that made you feel unsafe, or a concern about another person. Where to write: safeguarding@piviva.com.

Coaches are independent. We will look into what you tell us about a coach, we can remove a coach from the directory, and we will tell you what we have done. We can't settle a dispute between you and a coach. For a coach's professional conduct, their professional body is usually the right place to go, and we will help you find it.

We don't currently use an alternative dispute resolution scheme. If you would like us to consider one for your complaint, ask, and we will give you our answer within 30 days.

For a complaint about your personal data, you can also go to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, at any time.

18. Changes to these Terms

We may update these Terms. If a change matters, we will tell you by email or in the app before it takes effect, and ask you to accept the new version. If you don't accept it, you can delete your account, and we will refund the unused part of any period you have paid for.

19. The law that applies

These Terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and the consumer protections that apply where you live still apply.

20. Contact

PiViva Ltd, 60 High Street, Wimbledon, London, SW19 5EE. Company number 17357455. VAT number GB527037793.

Support: support@piviva.com
Complaints: complaints@piviva.com
Safeguarding: safeguarding@piviva.com
Legal: legal@piviva.com